Test custom microlearning with one focused pilot.
One short, scenario-based learning unit for onboarding, customer support or frontline communication. Fixed scope, fixed price. This is not a group English class.
Included in the $495 pilot
- One 30-minute discovery call
- One custom 5–8 minute scenario-based learning unit
- Clear learning objectives
- 3 knowledge-check items
- Narration script
- Accessible, client-ready handoff (e.g. MP4 or PDF)
- One round of revisions
- Timeline: 5–7 business days after approved brief and client materials
Not included in the base price
- LMS integration or SCORM packaging (scoped separately if needed)
- Elaborate video production
- Third-party asset licensing
- Translation
Calming an upset customer
A new customer service advisor takes a call from a frustrated customer whose order is late. The unit walks through acknowledging the problem, using calm and clear language, offering realistic options and closing the call. Learners then answer three quick checks on what to say next.
Illustrative example only.
Who builds it
Mike Grijalva is a TESL Ontario-certified adult educator based in Toronto, focused on clear, practical communication in Canadian workplaces.
Request a $495 pilot
Share your organization, team and training goal in the message box. Mike will reply to set up a discovery call. Nothing is booked or invoiced until scope is confirmed.
mike@confidentenglish.ca